Terms and Conditions of Use (TOU) and Privacy Policy
Walker & Frick Construction Co Inc provides the Terms and Conditions of Use (TOU) for our website below. Questions concerning these TOU may be submitted to admin@walkerfrickconstruction.com.
Terms of Use
Terms
By accessing and using this website, web page, client portal, or mobile application, including but
not limited to any content, functionality and services offered on or through this website, web page,
client portal, or mobile application, or our e-mails, texts, posts and other electronic messages
(collectively, our “Site”), you are agreeing to be bound by these Terms and Conditions of Use, all
applicable laws and regulations, and agree that you are responsible for compliance with any
applicable local laws. If you do not agree with any of these terms, you are prohibited from using or
accessing this Site. Our Site and all of the contents, features and functionality (including but not
limited to all information, software, text, displays, images, video and audio, and the design,
selection and arrangement thereof), are owned by us, our licensors or other providers of such
material and are protected by United States and international copyright, trademark, patent, trade
secret and other intellectual property or proprietary rights laws, as applicable. We reserve the right
to withdraw or amend our Site, and any service or material we provide on our Site, in our sole
discretion without notice. We will not be liable if, for any reason, all or any part of our Site is
unavailable at any time or for any period.
Use License
Your permission to use and access this Site is the grant of a limited license, not a transfer of title,
and your limited license to use or access our Site shall automatically terminate if you violate any of
these restrictions and may be terminated by us at any time for any reason or no reason.
• When using or accessing our Site, you may not:
1. modify or copy any material or Services.
2. use the material or Services for any commercial purpose, or for any public display
(commercial or non-commercial).
3. attempt to decompile or reverse engineer any software contained on the Site or that
supports the Site or any Services.
4. engage in any data mining, data harvesting, data extracting or any other similar
activity in relation to this Site, or while using this Site.
5. remove any copyright or other proprietary notations from the material; or
6. transfer the materials to another person or entity or “mirror” the material on any
other server.
• Posting Content. In these Terms and Conditions of Use, your “Content” shall mean any
audio, video, text, images or other material, including comments or feedback, you choose
to post on or submit to us via this Website. With respect to your Content, by posting it in a
way that is visible to the public, you grant us a non-exclusive, worldwide, irrevocable,
royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and
distribute it on our Site and in any and all media. Your Content must be your own and must
not be infringing on any third party’s rights or violate any of the restrictions in the subsection
below. We reserve the right to remove any of your Content from our Site at any time, and for
any reason, without notice.
• Without limiting the foregoing, you agree not to use, or permit to be used, any messaging
capabilities or any Services on our Site that permit text entry or the uploading or posting of
audio, video or images to post, transmit or disseminate any:
1. unsolicited material to persons or entities that have not agreed to receive such
material or to whom you do not otherwise have a legal right to send such material.
2. material that infringes or violates any third party’s intellectual property rights, rights
of publicity, privacy, or confidentiality, or the rights or legal obligations of any
wireless service provider or any of its customers or subscribers attempt to
decompile or reverse engineer any software contained on the Site or that supports
the Site or any Services.
3. material or data that is illegal, or material or data that is harassing, coercive,
libelous, defamatory, abusive, threatening, obscene, or otherwise objectionable,
materials that are harmful to minors or excessive in quantity, or materials the
transmission of which could diminish or harm the reputation of us and/or our thirdparty service providers; material or data that is related to illegal drugs (e.g.,
marijuana, cocaine) or to pharmaceuticals, material that contains any viruses,
Trojan horses, worms, time bombs, cancelbots, or other computer programming
routines that are intended to damage, detrimentally interfere with, surreptitiously
intercept or expropriate any system, data, or personal information or contains any
signal or impulse that could cause electrical, magnetic, optical, or other technical
harm to our equipment or facilities and/or those of any third party; or material or
information that is false or misleading, or likely to mislead or deceive.
• Your permission to use and access this Site is the grant of a limited license, not a transfer of
title, and your limited license to use or access our Site shall automatically terminate if you
violate any of these restrictions and may be terminated by us at any time for any reason or
no reason.
Disclaimer
You understand that we cannot and do not guarantee or warrant that files available for downloading
from the internet or our Site will be free of viruses or other destructive code. You are responsible for
implementing sufficient procedures and checkpoints to satisfy your particular requirements for
anti-virus protection and accuracy of data input and output, and for maintaining a means external
to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR
DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER
TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT,
COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF OUR
SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SITE OR TO YOUR DOWNLOADING
OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO OR FROM IT. THE MATERIALS
ON THE SITE ARE PROVIDED ON AN "AS IS" AND “AS AVAILABLE” BASIS. WE MAKES NO
WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER
WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF
INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. FURTHER, WE DO NOT WARRANT OR
MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY
OF THE USE OF THE MATERIALS ON SITE OR OTHERWISE RELATING TO SUCH MATERIALS OR ON
ANY SITE LINKED TO THE SITE.
Limitation of Liability
IN NO EVENT WILL WE, OUR AFFILIATES OR OUR OR THEIR LICENSORS, SERVICE PROVIDERS,
AGENTS, EMPLOYEES, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER
ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO
USE, OUR SITE, ANY WEBSITES LINKED TO OR FROM IT, ANY CONTENT ON OUR SITE OR ON SUCH
OTHER WEBSITES, OR ANY SERVICES OR ITEMS OBTAINED THROUGH OUR SITE OR SUCH OTHER
WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING,
EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR
ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER
CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF
FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE
EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Indemnification
You agree to defend, indemnify and hold harmless us, our affiliates, licensors and service
providers, and our and their respective officers, directors, employees, contractors, agents,
licensors, suppliers, successors and assigns from and against any claims, liabilities, damages,
judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising
out of or relating to your violation of these Terms and Conditions of Use and your use of our Site,
including, but not limited to, any use of our Site’s content, services and products other than as
expressly authorized in these Terms and Conditions of Use or your use of any information obtained
from our Site.
Revisions and Errata
The materials appearing on our Site could include technical, typographical, or photographic errors.
We do not warrant that any of the materials on the Site are accurate, complete, or current. We may
make changes to the materials contained on the Site at any time without notice. We do not,
however, make any commitment to update the materials.
Links
We have not reviewed all of the third-party websites linked to by the Site and are not responsible for
the contents of any such linked site. The inclusion of any link does not imply endorsement by us of
the third-party website. Navigation to and use of any such linked website is at the user's own risk.
Site Terms of Use Modifications
We may revise these Terms and Conditions of Use for the Site at any time without notice. By
accessing or using the Site, you are agreeing to be bound by the then current version of these Terms
and Conditions of Use.
Governing Law
Any claim relating to the Site shall be governed by the laws of the State in which we are
headquartered without regard to its conflict of law provisions.
Entire Agreement
These Terms and Conditions of Use, our Privacy Policy and any other document we deem relevant
constitute the sole and entire agreement between you and us with respect to our Site and
supersede all prior and contemporaneous understandings, agreements, representations and
warranties, both written and oral, with respect to our Site
Our Mobile Messaging Service is provided by Walker & Frick Construction, Inc. and is subject to the
following terms and conditions.
Mobile Messaging Terms & Conditions
Walker & Frick Construction, Co. (“We,” “Us,” “Our”) is offering a mobile messaging program (the
“Program”), subject to these Mobile Messaging Terms and Conditions (the “Terms”). If you do not
wish to continue participating in the program or no longer agree to these Terms, you can
reply “STOP” to any mobile message from Us in order to opt out of the Program. User Opt In: The
Program allows users to receive SMS/MMS mobile messages by users affirmatively opting into the
Program. Regardless of the opt-in method you utilized to join the Program, you agree that these
Terms apply to your participation in the Program. The mobile messaging service used by Us to
communicate with you requires human intervention for Our mobile messages to be initiated, and
thus Our mobile messages are not sent to you by an automatic telephone dialing system (“ATDS” or
“autodialer”). Nevertheless, by participating in the Program, you agree to receive autodialed
marketing mobile messages. Program Description: Without limiting the scope of the Program,
users that opt into the Program can expect to receive messages from Our customers, for alerts,
coupons, specials, and promotions. Cost and Frequency: Message and data rates may apply. The
Program involves recurring mobile messages, and additional mobile messages may be sent based
on your interaction with Us. Contact Information: For support text “HELP” to 804-282-1281, or to
any of Our mobile messages, or email office@WalkerFrickConstruction.com. User Opt Out and
Additional Commands: To opt out (discontinue participation in Program), reply “STOP” to 804-
282-1281, or to any of Our mobile messages from your mobile device. This is the easiest and
preferred method to opt out of the Program. You may receive an additional mobile message
confirming your decision to opt out. You may also opt out by texting “QUIT”, “END”, “CANCEL”,
“UNSUBSCRIBE”, or “STOP ALL” to 804-282-1281 or to any of Our mobile messages you receive,
or by contacting Us via the means provided above and clearly communicating your intent to
unsubscribe from the Program. For additional support, text “HELP” to 804-282-1281 to get
help. MMS Disclosure: The Program will send SMS MTs if your mobile device does not support MMS
messaging. Disclaimer: The Program is offered on an “as is” basis. We will not be liable for any
delays or failures in the receipt of any mobile messages connected with this Program. Delivery of
mobile messages is subject to effective transmission from your wireless service provider/network
operator and is outside of Our control. Your wireless service provider/network operator is not liable
for delayed or undelivered mobile messages. Your participation in the Program is at your sole
discretion and risk, and if you are dissatisfied with the Program, message content, or these Terms,
you should opt-out and cease use of the Program. Privacy Policy: We respect your privacy. We will
only use information you provide to transmit your mobile messages and respond to you, if
necessary. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE OR OTHERWISE TRANSFER FOR
PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE
PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any
information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or
to protect Our rights or property. When you complete forms online or otherwise provide Us
information in connection with the Program, you agree to provide accurate, complete, and true
information. You agree not to use a false or misleading name or a name that you are not authorized
to use. If in Our sole discretion, believe that any such information is untrue, inaccurate, or
incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access
to the Program and pursue any appropriate legal remedies. This Privacy Policy is strictly limited to
the Program and has no effect on any other privacy policy(ies) that may govern the relationship
between you and Us in other contexts. Dispute Resolution: In the event that there is a dispute,
claim or controversy between you and Us, or between you and any third-party service provider
acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out
of or relating to federal or state statutory claims, common law claims, these Terms, Our Privacy
Policy, or the breach, termination, enforcement, interpretation or validity thereof, including the
determination of the scope or applicability of this agreement to arbitrate, such dispute, claim or
controversy will be determined by arbitration in Dallas, Texas before one arbitrator. The arbitration
will be administered by JAMS. For claims greater than $250,000, the JAMS Comprehensive
Arbitration Rules and Procedures in effect at the time the arbitration is commenced will apply. For
claims less than or equal to $250,000, the JAMS Streamlined Arbitration Rules in effect at the time
the arbitration is commenced will apply. The arbitrator will apply the substantive law of the State of
Texas, exclusive of its conflict or choice of law rules. Nothing in this paragraph will preclude the
parties from seeking provisional remedies in aid of arbitration from a court of appropriate
jurisdiction. The parties acknowledge that this Agreement evidences a transaction involving
interstate commerce. Notwithstanding the provision in this paragraph with respect to applicable
substantive law, the Federal Arbitration Act (9 U.S.C. §§ 1-16) will govern any arbitration conducted
pursuant to these Terms. Either party may commence arbitration by providing to JAMS and the other
party to the dispute a written demand for arbitration, setting forth the subject of the dispute and the
relief requested (“Arbitration Demand”). To the fullest extent permitted by law, each of the parties
agrees that any proceeding, whether in arbitration or in court, will be conducted only on an
individual basis and not in a class, consolidated or representative action. If for any reason a claim
proceeds in court rather than through arbitration, each party knowingly and irrevocably waives any
right to trial by jury in any action, proceeding or counterclaim arising out of or relating to this
Agreement or any of the transactions contemplated hereby. The appointed arbitrator may award
monetary damages, and any other remedies allowed by the state law designated above. In making
his or her determination, the arbitrator will not have the authority to modify any term or provision of
these Terms. The arbitrator will deliver a reasoned written decision with respect to the dispute (the
“Award”) to each party, who will promptly act in accordance the Award. Any Award (including
interim or final remedies) may be confirmed or enforced in any court having jurisdiction, including
any court having jurisdiction over either party or its assets. The decision of the arbitrator will be final
and binding on the parties and will not be subject to appeal or review. Each party will advance onehalf of the fees and expenses of the arbitrator, the costs of the attendance of the court reporter at
the arbitration hearing, and the costs of the arbitration facility. In any arbitration arising out of or
related to these Terms, the arbitrators will award to the prevailing party, if any, costs and attorneys’
fees reasonably incurred by the prevailing party in connection with that aspect of its claims or
defenses on which it prevails, and any opposing awards of costs and attorneys’ fees awards will be
offset. The parties will maintain the confidential nature of the arbitration proceeding, the hearing
and the Award, except as may be necessary to prepare for or conduct the arbitration hearing on the
merits, or except as may be necessary in connection with a court application for a preliminary
remedy, or confirmation of an Award or its enforcement, or unless otherwise required by any
applicable law. Any documentary or other evidence produced in any arbitration hereunder will be
treated as confidential by the parties, witnesses and arbitrators, and will not be disclosed to any
third person (other than witnesses or experts), except as required by any applicable law or except if
such evidence was obtained from the public domain or is otherwise obtained independently of the
arbitration. Miscellaneous: You warrant and represent to Us that you have all necessary rights,
power, and authority to agree to these Terms and perform your obligations hereunder, and nothing
contained in this Agreement or in the performance of such obligations will place you in breach of
any other contract or obligation. The failure of either party to exercise in any respect any right
provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of
these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to
the minimum extent necessary so that this Agreement will otherwise remain in full force and effect
and enforceable. Any new features, changes, updates or improvements of the Program shall be
subject to these Terms unless explicitly stated otherwise in writing. We reserve the right to change
these Terms from time to time. Any material updates to these Terms shall be communicated to you.
You acknowledge your responsibility to review these Terms from time to time and to be aware of any
such changes. By continuing to participate in the Program after any such changes, you accept
these Terms, as modified.
Walker & Frick Construction Co Inc’s Privacy Policy is below. Questions concerning this policy may be submitted to admin@walkerfrickconstruction.com.
Privacy Policy
Revised: October 2025
Your information privacy is important to us. We provide this Privacy Policy to explain how we
collect, use, protect, and disclose information and data when you use the website on which this
policy is posted (“Site”) and related services offered through the Site (“Services”). This Privacy
Policy applies to all users of the Site and Services.
This Privacy Policy is specific to this Site—it does not apply to any of our other websites, or other
online or offline services provided by us.
BY USING THE SITE OR SERVICES, YOU ARE CONSENTING TO THIS PRIVACY POLICY. PLEASE READ
IT CAREFULLY.
1. Personal Information We Collect
We may collect the following categories and types of “Personal Information”:
• Contact Information: your first and last name, mailing address, email address, and phone
number.
• Other identifying information: IP address, social media usernames, passwords and other
security information for authentication and access.
• Financial Information: credit card, debit card and bank account information.
• Demographic information: gender, age, employment information and salary information.
• Geolocation data.
• Internet or other electronic activity: your browsing, search, and click history, including
information about how you navigate within our Site and Services and which elements of our
Site and Services you use the most.
• Commercial information: products or services purchased or viewed on our Site.
• Audio and visual information: your videos and photos; and
• Inferences drawn from the categories described above in order to create a profile about
you to reflect your preferences, characteristics, behavior and attitude.
2. How We Use Personal Information
We may use your Personal Information for the following categories of use:
• Analytical Purposes: We may use your other identifying information, internet activity and
browsing history, commercial information, demographic information, and geolocation data
to analyze preferences, trends and statistics.
• Marketing and Promotional Purposes: We may use your contact information, commercial
information, demographic information, internet or other electronic activity, geolocation
data and inferences to:
o Inform you of our new products, services and offers.
o Provide you with targeted advertising.
o Run contests, promotions and sweepstakes.
o Provide you with other information from and about us, including personalized
marketing communications.
• Maintenance and Improvement of the Site and Services: We may use your contact
information, commercial information, and internet activity and browsing history to:
o Provide you with the Site and Services, including to send you alerts about your
account.
o Handle your customer services requests; and
o Help us diagnose technical and service problems and administer our stores, the
Site, and the Services.
• Review and content creation purposes: We may use your contact information,
commercial information, and audio and visual information to enable reviews of our
products and to display content that you have created and allowed us to display on our Site
and Services and on social media.
• Security and Fraud Prevention: We may use your contact information, other identifying
information, commercial information, internet activity and browsing history, and inferences
to protect the Site and services, our company, and others and to prevent fraud, theft and
misconduct.
• Legal and Other Requirements: We may use your personal information to comply with
legal requirements or when necessary to provide to our lawyers, accountants or other
advisors. We may also use your personal information for other purposes for which you have
consented to. This may include for a secondary purpose that is related to a purpose for
which we collected it, and for which you would reasonably expect us to use your
information for.
3. Sources of Personal Information
We may collect Personal Information from the following sources:
• We collect information directly from you. We may collect contact, demographic and
financial information directly from you including when you fill out a form on our Site, sign up
for communications from us, or ask us to contact you. The information that we collect
depends on the nature of your interactions with us.
• We collect information from our Service Providers. We collect information from our
Service Providers (defined below) that collect certain Personal Information from or about
you on our behalf, such as an analytics software or platform that we use to measure and
analyze traffic to the Site, the Services or interaction with our ads. For example, our Service
Providers may capture certain usage data to provide and analyze a “session replay” of your
activities on the Site, which allows us to optimize the Site and the Services. The session
replay may record, for example, clicks, mouse movements, scrolling, typing, navigation
through the Site and the technical specifications of your device.
• We collect information from other third-party sources. We may also collect information
about you from third-party sources, including any information you make publicly available
on social media platforms or other online or offline resources, or when you give us consent
to link your account to a third-party service or provider.
• We collect information from you passively. We may collect internet or other electronic
activity passively using tools like browser cookies. This activity is further described in the
Cookies and Advertising and Online Tracking sections below.
4. Categories of Third Parties We Share Personal Information With
Service Providers
From time to time, we may establish a business relationship with other businesses whom we
believe trustworthy and who have confirmed that their privacy practices are consistent with ours
(“Service Providers”). For example, we may contract with Service Providers to provide certain
services, such as hosting and maintenance, data storage and management, and marketing and
promotions. We only provide our Service Providers with the information necessary for them to
perform these services on our behalf. Each Service Provider must agree to use reasonable security
procedures and practices, appropriate to the nature of the information involved, in order to protect
your Personal Information from unauthorized access, use, or disclosure. Service Providers are
prohibited from using Personal Information other than as specified by us.
Our Affiliates
We may share Personal Information with businesses controlling, controlled by, or under common
control with us, where such affiliates or subsidiaries are acting as our Service Provider, or where
required by law.
Corporate Transactions
If we merge, are acquired, or are sold, or in the event of a transfer of some or all of our assets, we
may disclose or transfer Personal Information in connection with such transaction.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and
comply with the law. We may disclose Personal Information and any other information about you to
government or law enforcement officials or private parties if, in our discretion, we believe it is
necessary or appropriate in order to respond to legal requests (including court orders and
subpoenas), to protect the safety, property, or rights of our company or of any third party, to prevent
or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
5. Privacy Notice Specific to Mobile Messaging
We will only use information you provide when opting into mobile messaging (the “Program”) to
transmit your mobile messages and respond to you, if necessary. WE DO NOT SELL, RENT, LOAN,
TRADE, LEASE OR OTHERWISE TRANSFER ANY PHONE NUMBERS OR CUSTOMER
INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY FOR SUCH THIRD
PARTY’S MARKETING PURPOSES OR OTHERWISE FOR SUCH THIRD PARTY’S OWN BENEFIT.
Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy
any law, regulation or governmental request, to avoid liability, or to protect our rights or property.
This Section is strictly limited to the Program and has no effect on other provisions of this Privacy
Policy that may govern the relationship between you and us in other contexts. To view our complete
Mobile Messaging Terms and Conditions, please see the Terms of Use on our Site.
6. Cookies
We may use cookies (a small text file placed on your computer to identify your computer and web
browser) and may use anonymous identifiers (a random string of characters that is used for the
same purposes as a cookie). We may use cookies and other similar technologies to analyze use of
and improve the Site and Services and as described in the Advertising and Online Tracking Section
of this Privacy Policy. Most web browsers are initially set up to accept cookies. You can reset your
web browser to refuse all cookies or to indicate when a cookie is being sent, however, certain
features of the Site or Services may not work if you delete or disable cookies. Some of our Service
Providers (defined below) may use their own cookies, anonymous identifiers, or other tracking
technology in connection with the services they perform on our behalf.
We may use Google Analytics on the Site and Services to analyze how users use the Site and
Services, and to provide advertisements to you on other websites. For more information about how
to opt out of having your information used by Google Analytics,
visit https://tools.google.com/dlpage/gaoptout/.
7. Session Replay Technology
We use session replay technology on our Site. Session replay technology, also referred to as
session playback or user experience (UX) replay, collects information regarding records and tracks
your interactions with a website or application. It then transforms those logged user events (such as
mouse movements, clicks, page visits, scrolling, tapping, etc.) into a reproduction of what you
actually did on the website or application. We use session replays for quality control, customer
service, fraud prevention and security, and marketing purposes. Our session replay technology is
owned and operated by a third-party who acts as our service provider. The information collected by
this technology may be collected by, transferred to, and stored by our third-party service provider.
8. ChatBot Technology
We use chatbots to help provide customer service and support, including through the use of a
virtual assistant. A chatbot is a software application that mimics human conversations in text or
voice interactions on our website or through our customer service hotline. It enables the
communication between a human and a machine, which can take the form of messages or voice
commands. The chatbot is designed to work without the assistance of a human operator. It
responds to questions posed to it in natural language as if it were a real person using a combination
of pre-programmed scripts and machine learning algorithms. When asked a question, the chatbot
will answer using the knowledge database that is currently available to it. If the conversation
introduces a concept it isn’t programmed to understand; it will pass it to a human operator. If you
use our chatbot service, we will collect any information you provide to us. We will also create and
store a transcript of your chat interaction with us which will be shared with and stored by our thirdparty service provider. We use these transcripts and the information you provide for quality control,
customer service, fraud prevention and security.
9. Advertising and Online Tracking
We may place advertisements and allow third-party companies to serve ads and collect certain
information when you visit the Site. These companies may use certain information (e.g. click stream
information, web browser type, time and date, subject of advertisements clicked or scrolled over)
during your visits to this Site and other websites in order to provide advertisements about goods
and services likely to be of interest to you (i.e., for cross-contextual behavioral advertising). These
companies may also collect information about your activities on our Site on your current device
and combine it with information about your activities on other websites, mobile apps, and devices.
These companies typically collect such information using server logs, cookies, web beacons, tags,
pixels, mobile advertising IDs (such as Facebook cookies or Google's Advertising ID), cross-device
linking, and similar technologies. They may match your browsers or devices if you log into the same
online service on multiple devices or if your devices share similar attributes that support an
inference that they are used by the same person or household. This means that information about
your activity on websites or apps on your current browser or device may be combined and used
with information collected from your other browsers or devices. These third party partners use this
information for our and their own advertising, analytics, attribution, and reporting purposes. Our
systems do not recognize browser “Do Not Track” signals, but several of our Service Providers who
utilize these cookies on this Site enable you to opt out of targeted advertising practices. To learn
more about these advertising practices or to opt out of this type of advertising, you can
visit www.networkadvertising.org or www.aboutads.info/choices/. Options you make are device
specific.
10. Managing Your Information Preferences
You can opt out of receiving marketing e-mails from us by following the link provided at the bottom
of all marketing e-mails you receive from us. You are able to opt out of receiving marketing e-mails
from us, however, you cannot opt out of receiving all e-mails from us, such as e-mails about the
status of your account.
11. Be Careful When You Share Information with Others
Please be aware that whenever you share information on any public area of the Site or Services,
that information may be accessed by others. In addition, please remember that when you share
information in any other communications with third parties, that information may be passed along
or made public by others. This means that anyone with access to such information can potentially
use it for any purpose, including sending unsolicited communications. We cannot control and are
not responsible for what such third parties may do with your information, so you should exercise
caution when choosing to share it.
12. Security
We maintain physical, electronic, and procedural safeguards to help protect the confidentiality and
security of information transmitted to us. Personal information may be accessed by persons within
our organization, or other entities described in this Privacy Policy, or our third-party service
providers, who require such access to carry out the purposes described in this Privacy Policy, or as
otherwise permitted or required by applicable law.
However, no data transmission over the Internet or other network can be guaranteed to be 100%
secure, and no security measures can provide absolute protection. As a result, while we strive to
protect information transmitted on or through the Site or Services, we cannot and do not guarantee
the security of any information you transmit on or through the Site or Services, or that you otherwise
provide to us, and you do so at your own risk.
13. Links
Our Site and Services may contain links to other websites or allow others to send you such links. A
link to a third party’s website does not mean that we endorse it or that we are affiliated with it. We
do not exercise control over third-party websites and are not responsible for their practices. You
access such third-party websites or content at your own risk. You should always read the privacy
policy of a third-party website before providing any information to the website.
14. Children’s Privacy
The Site and Services are intended for users who are 18 years old or older. We do not knowingly
collect Personal Information from children under the age of 13. If we become aware that we have
inadvertently received Personal Information from a child under the age of 13, we will delete such
information from our records.
15. Processing in the United States
Please be aware that your Personal Information and communications may be transferred to and
maintained on servers or databases located outside your state, province, or country. If you are
located outside of the United States, please be advised that we process and store all information in
the United States. The laws in the United States may not be as protective of your privacy as those in
your location. Personal information processed and stored in another country may be subject to
disclosure or access requests by the governments, courts or law enforcement or regulatory
agencies in that country according to its laws. By using the Site or Services, you are agreeing to the
collection, use, transfer, and disclosure of your Personal Information and communications will be
governed by the applicable laws in the United States. If you have any questions regarding
international data transfers, you may contact us using the contact information we provide below.
16. Notice to Residents of Canada
If you are a resident of Canada, you may have certain privacy rights under Canadian privacy law.
You have a right to request access to your personal information and to request a correction to it if
you believe it is inaccurate. If you would like to have access to the personal information we have
about you, or if you would like to have it corrected, please contact us using the contact information
provided on the Site. Please note that in some cases, we may not be able to allow you to access
certain personal information in certain circumstances, for example if it contains personal
information of other persons, or for legal reasons.
To help protect against fraudulent requests for access to your personal information, we may ask
you for information to allow us to confirm that the person making the request is you or is authorized
to access your information before granting access. For example, we may require you to verify your
identity before you access your personal information.
Subject to limitations under the law, you may also withdraw your consent to our processing of your
personal information. Please note that this does not affect the lawfulness of processing based on
consent before it is withdrawal. Please note that if you seek to withdraw consent to processing of
personal data that is necessary for us to provide you with goods or services, we may no longer be
able to provide such goods or services to you.
17. Privacy Policy Changes
We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we
will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on
the “Revised” date shown in the revised Privacy Policy. By continuing to use the Site or Services, you
are consenting to the revised Privacy Policy.
18. Contact Us
If you have any questions or concerns, or would like to submit a complaint to us, you may contact
us at the contact information available on the Site.
Please print a copy of this privacy policy for you records and please check the Site frequently
for any changes.